In 2015, our agency was approached by CSSO to redesign a math resource tool used by educators. This is the story of how I convinced our team and client to do more than a simple redesign of the site. What this site needed was user research. STAT.
As the lead UX designer and producer, it was my job to not only sell the case for your user research but I also had to conduct the research. This was a 5-month project from discovery to launch.
Our client approached us with one goal in mind – to improve the design of their online math tool.
As I’m sure you guessed, our biggest challenge was deciphering the content. The next was understanding how the current users interact with the site and how they would improve it.
User Surveys and Interviews
In order for this redesign to be successful, it was important for us to get familiar with the audience. We worked with the client to send out user surveys and conducted interviews with the client.
Once we completed the research we provided the client with a Survey Report.
Sitemap and Wireframe Development
Through the research, we added some new content for the site. I wanted users came to the site wanted to provide them with information about the Math Tool to improve the relevancy and authority of the content. I wanted also wanted to make sure users were able to submit new resources.
The math tool website is a database of resources so it was important to identify a clear taxonomy. I wanted users to be able to sort through the content through a faceted search.
All the MathTool Wireframes are available on dropbox.
In-Person User Research
I created two user flows for the user and created the prototypes that we used to test users. Our team attended our clients’ annual conference and tested 20 participants.
We asked the users a series of questions about both prototypes. Luckily we had a clear winner and transitioned that version into the design phase.
Design & Development
During the design and development, I spent my time overseeing the work. I worked with the designer and developer to make sure we were all aligned with the functionality of the site. We worked together through QA and the launch of the website.
You can view this project online by visiting the CCSSO Math Tool.